Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.
365CapitalMarkets holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.
365CapitalMarkets aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.
When you deposit funds we will require the following documents:
A copy of your valid passport with the signature page, National ID or Driving License [Front & Back] with photograph included
Copy of your credit cards used to make deposit ( Front side with the first 6 and last 4 numbers seen, the middle numbers can be covered, backside with the signature visible and CVV covered
Proof of Residence: Utility Bill, local authority tax bill or Bank Statement which is under your name and address and should not be older than 3 months.
All documents should be fully pictured and sent in colored copy to [email protected]
A signed purchase history of your online transactions
If you have any questions, please don’t hesitate to contact our customer support: [email protected]
When do I need to provide these documents?
We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.
Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades.
Please note that if we will not receive the required documents on file, your pending withdrawals will be canceled and credited back to your trading account. We will notify you in such event via our system.
How can I send you these documents?
Please scan your documents, or take a high-quality digital camera picture, save the images as jpegs, then send it to us via mail to [email protected]
How do I know my documents are safe with you?
365CapitalMarkets holds the security of documentation with the highest priority and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.
Is there any fees that will be applied if KYC is not provided?
We take the verification of our clients’ account very seriously, and this is a process all our clients has to undergo in order to safely and accurately process any type of funds back to them. If a client does not wish to go through with the process, it is considered a misuse of the account and our services.
A weekly fee of 5% will be charged if the given time frames shown below are not respected:
Documents after first deposit: 5 business days time limit to submit.
Declaration of Deposit (DOD) after every additional deposit: 3 business days.
We thank you for your cooperation in helping us make 365CapitalMarkets a safer place to trade.